On today’s episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business’s customer retention rate can increase the business’s revenue by up to 95%.
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- Why Client Retention is the Key Metric in Your Business
- How to Calculate Client Retention
- When to calculate
- Ways to increase retention