On this episode, we’re talking about the details! We had a pretty bad experience at a local skate venue for the birthday of one of the tiny humans. It was dirty, the customer service was bad, there was a long list of things that we could have complained about and we will not be going back there! It wasn’t a great experience, and it got us thinking about our own business. To get your clients coming back to your spa, you need to make sure that their experience is good from the moment they see the front of your spa! You need to think about all of the details.

Topics Mentioned

  • Skating party drama
  • Details matter
  • Think about your business
  • Use a fresh pair of eyes
  • Complete a good audit
  • Consistency in everything
  • Look up and down
  • It’s the details that you don’t notice

Resources Mentioned